Pre-salesPre-sales
If you have any questions before making a purchase, chat with our online sales to get more information.
Start Online Chat
After SalesAfter Sales
Contact customer service for order status and other after-sales issues.
Submit a Request
Your Position: Home>System>Bottom Articles List>Help Center> Shipping & Handling

Shipping & Handling

martofchina.com 2009-05-18

Martofchina offers three shipping methods:

 

1.For Flat Rate Shipping, we ship your package by Post service which takes about 7 to 25 business days to most countries in the world. Please be advised that the shipping time can be affected by factors such as time of the year, severe weather and other disruptions. These are outside our control. The standard shipping times are as follows:

a) For USA, Canada, Australia customers, it takes about 7 to 14 business days.
b) For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 7 to 25 business days.
c) For customers in South America, it may take 15 to 30 business days.
d) For other countries, it may take 15 to 25 business days.

 

2.For Standard Rate Shipping, we ship your package by Express Mail Service (EMS), which takes 6 -10 business days to almost any country in the world. Usually the tracking number will be trackable on these sites,1 to 2 days after we have shipped the goods.

 

3.For Expedited Rate Shipping, we ship by DHL, Fedex or UPS depending on your location. Normally they can ship to all major destinations in 3 - 7 business days

 

    Please Note:

 

 What is item processing time?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 1-4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.

1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and China Post times have been affected.

2. Major Chinese holidays: Labor Day (1st May every year), Chinese National Day (1st October every year) and Chinese Lunar New Year. Delivery times can be affected due to the impact on manufacturers, suppliers and courier companies. Please remember to plan ahead during these holiday periods.

3. Processing time: In order to guarantee the quality of our products, Martofchina.com has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.


APO/FPO/DPO Shipping

We apologize that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.For the US territories, please leave a comment when you placing the order. For example, if you were in Guam, Puerto Rico, you could state Guam, Puerto Rico in the country section.Customers from Brazil should leave a message to provide us your 11-digit CPF as your custom needs it.

 

Next:Payment Methods