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Your Position: Home>System>Bottom Articles List>Help Center> Return Policy

Return Policy

martofchina.com 2011-12-23

 7 Days Return Warranty

 We have high quality control standard to make sure all the products we ship in perfect conditions , defective merchandises are subject to exchange within 7 days you have received your items.

 

Return & Exchange Policy

i)  If we send wrong item to you or you received the damaged stuff, then you can return it to us.

 

*Return or exchange your items within 7 days from the delivered date.

*Items received unused, undamaged and in original package.

*Return shipping fee is paid by buyer.

 

ii).If the customer chooses a wrong size/wrong color/wrong style by him/herself, the exchange or refund will also be offered. But the customer should pay for the shipping fees forth and back and pay extra handling fee 3USD/pc

 

Customer may return the package to the designated shipping address,  only if the customer service staff have authorized the return. We will provide a refund as long we receive the return package; to help us, the customer should provide all relevant tracking information.

 

 

Refund

We offers partial or full refund on most items within 3 days of receiving your goods. The first step in the refunds process is to contact our Customer Service.


Full Refunds
We offer full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or customer’s own fault cannot apply for refund.Shipping fee is not refundable.

 
Partial Refunds
We also offer partial refund on returned items which have some original parts missing. In such a case, the customer can only get partial refund.

 

For Canceled Orders and Exchanged orders  Before delivery

All Canceled Orders must be written done in email. We do NOT accept cancellations on any Accessories. All other charges are non-refundable including Shipping, Insurance, and any transaction fees.

 

Canceling Orders (Before delivery)

 All orders canceled within 12  hours of purchase will be eligible for a full refund.

 All orders canceled after 12  hours will be eligible for a  refund of products.
All other charges are non-refundable including Shipping, Insurance, and any transaction fees.

 

Exchanging Orders  (Before delivery)

 

 All orders within 12  hours of purchase will be eligible for a free exchange.

 All orders after 12  hours will also be eligible for an exchange, but the customers should pay handling fee which is 3USD/pc

 

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