1. We have high quality control standard to make sure all the products we ship in perfect conditions , defective merchandises are subject to exchange within 7 days you have received your items.
2.Please note that the return authorization (RMA) must be requested within 7 calendar days from the date of delivery and that the shipping cost will only be refunded if the return is a result of our error.
3. Please read carefully the Terms & Conditions below to determine whether your return is eligible for a refund.
For Canceled Orders and Exchanged orders
MartofChina reserves the right to cancel, refund, or refuse any order. MartofChina shall not be held liable for errors or omissions in pricing.
All Canceled Orders must be written done in email. We do NOT accept cancellations on any Accessories. All other charges are non-refundable including Shipping, Insurance, and any transaction fees.
Canceling Orders (Before delivery)
All orders canceled within 12 hours of purchase will be eligible for a full refund.
All orders canceled after 12 hours will be eligible for a 25% partial refund.
Exchanging Orders (Before delivery)
All orders within 12 hours of purchase will be eligible for a free exchange.
All orders after 12 hours will also be eligible for an exchange, but the customers should pay handling fee which is 2USD/pc
i) We offer an exchange or refund you if an error was caused by MartOfChina, such as sending a wrong size or an item with defects.（The picture as a result of the photography condition, possibly has the chromatic aberration，if you are not sure about the colors especially of the makeups plz contact us before you place the order)
ii) .If the returning package doesn't include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
iii).If the customer chooses a wrong size/wrong color/wrong style by him/herself, the exchange or refund will also be offered. But the customer should pay for the shipping fees forth and back.
PS: Buyer is responsible for all return shipping charges. The refund will deduct the shipping fees.And for customer-made items,certain amount of handle fee should be deducted for the refund.
iv). All exchanges and returns must be addressed within 7 days since the items received by the customers. All items must be in the original, unworn condition. Otherwise we don’t offer an exchange or return.
v). We reserve the right to refuse any return that has not been authorized or has been refused by recipients.